Distance Education Complaint Process

Elizabethtown College School of Continuing and Professional Studies (SCPS) strives at all times to provide the highest quality of service and the best student experience possible. In the event that you have a serious complaint against the College, we wish to make you aware of the appropriate processes to follow.  

The U.S. Department of Education requires institutions offering distance education to provide enrolled and prospective students with contact information of the state agency or agencies that handle complaints against postsecondary institutions offering distance learning within that state. Many of the outside agencies will require that all institutional procedures be followed before the concern will be considered. Before contacting one of these agencies, Elizabethtown College School of Continuing and Professional Studies encourages students to inform the College of their complaint first. We are eager to listen to you and resolve the issues.

SCPS students should first consult the complaint procedures outlined in the SCPS Catalog.  For concerns or complaints not addressed or unresolved through the student complaint procedures outlined in the catalog, please contact the  Office of the Senior Vice President for Academic Affairs.

If you are unable to resolve your complaint at any level within the College, you may contact one of the following agencies:

  • Pennsylvania Department of Education (PDE) 
  •  Elizabethtown College is accredited by the Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA 19104. (267-284-5000) The Middle States Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation. Students can review documents of accreditation by contacting the Registration and Records Office at 717-361-1409.  Students wishing to file a formal complaint against an institution of higher education in Pennsylvania can visit http://www.msche.org/?Nav1=About&Nav2=FAQ&Nav3=Question16 for procedural information.